Support
Return Policy
At DharmaKart, we want you to be confident in every purchase — whether you are buying a fashion, footwear or accessory item. This Return Policy explains when and how you may return eligible products purchased from our online store.
1. Return window
You may request a return within 7 (seven) calendar days from the date of delivery, as shown on your order confirmation / courier delivery record. Requests raised after this window may be declined unless the product is defective or we delivered an incorrect item.
2. Eligible products
Returns are accepted for unused, unwashed, undamaged products sold as clothing, footwear and accessory products, when all of the following conditions are met:
- The item is in original condition with all tags, labels, dust bags, and brand packaging intact.
- The product has not been used outdoors, soiled, scratched, or altered in any way.
- You provide the original invoice / order number and clear photos if we request them.
- The product matches the SKU and description of the item you ordered.
3. Non-returnable items
For hygiene, safety and commercial reasons, the following are generally not eligible for return unless they arrive damaged or incorrect:
- Personalised or custom-made items (if offered).
- Clearance / final-sale products marked as non-returnable at checkout.
- Products without original packaging, missing accessories, or with signs of use.
- Promotional freebies or samples (if any).
4. How to initiate a return
Email [email protected] or call +91 92119-81023 with your order number, product name, reason for return, and photos of the item and packaging. Our support team will respond within 1–2 business days with approval status and reverse pickup / self-ship instructions where applicable.
5. Inspection & approval
Once we receive the returned product, our warehouse team inspects it. Approved returns are processed under our Refund Policy. If the return is rejected (for example, due to use, missing tags, or incomplete packaging), we will inform you and may ship the item back at your cost.
6. Wrong / damaged / defective items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with unboxing photos/videos. We will arrange a replacement or return–refund as per stock availability, at no extra shipping cost to you in verified cases.
7. Company details
Returns are handled by TECHDHARMA SOLUTIONS PRIVATE LIMITED, H-219, Sector 63, Noida, Gautam Buddha Nagar, Uttar Pradesh - 201301. For any dispute relating to returns, Indian law applies and courts at Surat, Gujarat shall have jurisdiction.